Return Policy

At M2k electronics and variety store, we want you to have a positive shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a return policy to make the return process as easy as possible. Please review our return policy below:

1. Eligibility for Returns:

   • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
   • The return request must be made within 30 days of receiving the order.
   • Proof of purchase, such as the order number or receipt, must be provided.

2. Return Process:

   • Contact our customer service team to initiate a return request. Provide them with your order details and the reason for the return.
   • Our customer service team will guide you through the return process and provide you with a return authorization (RA) number and any specific instructions for returning the item.
   • Pack the item securely in its original packaging, including any accessories or documentation that came with it.
   • Ship the item back to us using a trackable shipping method. The return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item received.

3. Refund Processing:

   • Once we receive the returned item and verify its condition, we will process the refund within 1 business days.
   • The refund will be issued to the original payment method used for the purchase.
   • Please note that it may take additional time for the refund to reflect on your account, depending on your payment provider.

4. Non-Returnable Items:

   • Certain items are not eligible for return, including:
     • Personalized or custom-made items.
     • Perishable goods, such as food or flowers.
     • Gift cards or digital products.

5. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact our customer service team immediately. We will assist you in resolving the issue by offering a replacement, repair, or refund.

6. Exchanges:

   • We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process for a refund and place a new order for the desired item.

7. Non-Returnable Items:

   • For hygiene and safety reasons, certain items are non-returnable, including:
     • Intimate apparel (underwear, swimwear, etc.).
     • Cosmetics and skincare products.
     • Earrings and other pierced jewelry.

8. Final Sale Items:

   • Some items may be marked as "Final Sale" or "Non-Returnable." These items are not eligible for return or refund unless they arrive damaged or defective.

If you have any further questions or require assistance regarding our return policy, please contact our customer service team. We are here to help and ensure your satisfaction with our products and services.

Note: This return policy is subject to change without prior notice. Please refer to the latest version on our website for the most up-to-date information.