Refund policy

At M2k electronics and variety store, we want you to be completely satisfied with your online purchase. If you are not satisfied with your order, we offer a refund policy to ensure your peace of mind. Please take a moment to review our refund policy below:

1. Eligibility for Refunds: To be eligible for a refund, the following conditions must be met:

   • The item must be returned within 30 days of delivery.
   • The item must be in its original condition, unused, and with all tags and packaging intact.
   • Proof of purchase, such as the order number or receipt, must be provided.

2. Return Process: If you wish to return an item for a refund, please follow these steps:

   • Contact our customer service team within 5 days of receiving your order to initiate the return process. Provide them with your order details and reason for the return.
   • Our customer service team will guide you through the return process and provide you with a return authorization (RA) number and instructions on how to send back the item.
   • Pack the item securely in its original packaging, including any accessories or documentation that came with it.
   • Ship the item back to us using a trackable shipping method. The return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item received.

3. Refund Processing: Once we receive the returned item and verify its condition, we will process the refund within 1 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect on your account, depending on your payment provider.

4. Non-Refundable Items: Certain items are not eligible for a refund, including:

   • Personalized or custom-made items.
   • Perishable goods, such as food or flowers.
   • Gift cards or digital products.

5. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately. We will assist you in resolving the issue by offering a replacement, repair, or refund.

6. Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process for a refund and place a new order for the desired item.

7. Non-Returnable Items: For hygiene and safety reasons, certain items are non-returnable, including:

   • Intimate apparel (underwear, swimwear, etc.).
   • Cosmetics and skincare products.
   • Earrings and other pierced jewelry.

8. Final Sale Items: Some items may be marked as "Final Sale" or "Non-Refundable." These items are not eligible for return or refund unless they arrive damaged or defective.

If you have any further questions or require assistance regarding our refund policy, please contact our customer service team. We are here to help and ensure your shopping experience with us is enjoyable and hassle-free.

Note: This refund policy is subject to change without prior notice. Please refer to the latest version on our website for the most up-to-date information.